Discover how much money a web visitor is worth
“I have tried MANY different Facebook ads, I’ve tried eBay, I’ve tried google adwords and I have testimonials from industry experts stating how great the product is, I have worked with Instagram and YouTube influencers. I have spent a lot of money and time pursuing pretty much every angle I can think of. I’m exausted.“
Ecommerce stores can get sucked into Facebook and other forms of advertising because of a seductively cheap cost per click (CPC) or by Adwords because it’s well-known and easy to setup a campaign. But at times these cheap and easy traffic sources rarely get enough sales to justify the cost.
This is a common painful problem, but…
What if you knew every time you spent $1 to get traffic to your site, you made $1.20? I’ll bet you can find a few dollars for that. This is what the Amazons of the web know and it’s likely a real factor in how they grew from break-even to profitability.
When you know what a web visitor is worth to your business, then you know how much you should be spending to get that visitor to your website and what is too much to spend.
For example, let’s say your average sale brings in $100 profit, how many web visitors did it take to get that sale? Let’s say your average number of web visitors to get a sale is 100, so for every 100 unique visitors to your site, you get one sale.
- Average sale is worth $100 profit (not revenue)
- Average traffic to get a sale is 100
So the average value of a web visitor in this case is $1.00.
In order to remain profitable, in this case, I would spend on average less than $1 to get a web visitor. Let’s say I can spend 95 cents on average to get a prospect to my site, I can do that all day long and make money! But as soon as my average cost to get a prospect to my site goes over $1, I lose money.
If I consistently spend less than $0.95 to make a dollar, the more I spend the more I’ll make. This is why you must know the value of a web visitor for your ecommerce store.
Every dollar you spend, you want it to come home with more dollars. Think of the analogy of going to war every day to defend your business and to grow it… because you’ve got a competitor some where… that wants to kick your butt. – Kevin O’Leary
One of the obvious benefits to knowing the value of a web visitor is in making decisions about traffic sources: PPC, SEO, Facebook ads, ad networks, email marketing, etc. It makes sense to analyze each traffic source for profitability, even down to specific keywords, ads and offers. And when you know that value, it can be a point of negotiation with some advertisers.
Traffic source optimization means:
- Identify and acquire traffic sources that contain a large percentage of your ideal prospect.
- The ad or link that your ideal prospect sees must align with their goal so that they click through at a reasonable rate.
- When your ideal prospect lands on your page they think, “Yes, this is what I’m after.”
- An acceptable percentage of these ideal prospects go on to buy.
Optimizing your traffic sources is where most people start and end with this process and for some that alone is worth it, but there’s more.
If your goal is to make money when you spend to get prospects to your site, you’ll want to reduce the amount of traffic required to get a sale, also known as increasing the conversion rate.
In the example above the conversion rate is 1%, but imagine if I could double the number of sales from the same amount of traffic with a conversion rate of 2%.
There are plenty of tactics to double the ecommerce conversion rate like enhancing product images, revealing credibility, adding enticements to offers, A/B split testing, etc. But, for ecommerce stores the first step to doubling conversion rates is to fix the shopping cart abandonment problem.
I evaluate shopping carts and recommend specifics based on 134 guidelines to increase checkout conversion. Most ecommerce store checkouts go up by 35% after implementing the recommendations. Get your checkout process scored here.
In the example above I implemented some tactics and doubled the conversion rate to 2%, so, instead of needing 100 visitors to get a sale, I now only need 50 unique visitors. What does that do to the value of a web visitor? It bumps it up to $2! And that means I can get into more desirable, competitive traffic sources and still remain profitable!
How to calculate the value of a web visitor
Calculate the value of a web visitor based on the average profit from one month of sales:
Average Profit per Sale = (revenue – margin) / # transactions
Next, find out how much traffic it takes to make a sale:
Average Conversion Rate = Total unique Web visitors / # transactions
Value of a web visitor = Average Profit per Sale / Average Conversion Rate
If you aren’t yet making a profit, your goal is slightly different: to break even.
In this situation I would be thinking about what strategy to pursue to not only break-even but to become profitable.
If the value of a web visitor indicates that I spend on average less than $1 per click, I would consider traffic sources other than Adwords:
- Bing Ads – Bing’s search engine gets much less traffic than Google but the conversion rates from Bing tend to be higher and the CPC is much lower than Google’s.
- Implement SEO or get trained on how to do it yourself.
- Utilize couponing sites.
- Implement a content marketing strategy that emphasizes link earning (this post has earned links already).
- Create affiliates or a sales force by offering a commission structure.
- Do giveaways with influencers.
- Collect emails from those who did not buy and engage them later.
- Evaluate your industry leaders and competitors to see their traffic sources with a tool like SimilarWeb.
- Be alert for brand new CPC ad opportunities that cater to retail and online shopping to see if they pass the traffic source optimization test. These less known CPC ad opportunities usually start off low but as they become popular the CPC goes up higher and higher. (If you know of one, please share it in the comments.)
The value of a web visitor is impacted by many variables and will change from month to month, but if you begin tracking it regularly, you will likely figure out what to do and how to do it to turn things around.
So calculate it monthly and then use it to strategically guide you to break-even and on to profitability.
If you’d like to go further with the value of a web visitor and ecommerce marketing, you might try out these resources: